Refund Policy

At LYUNA, we strive to provide our customers with the best shopping experience possible. We understand that sometimes, despite our best efforts, a product may not meet your expectations. That's why we have a straightforward refund policy in place to ensure your satisfaction.

If you are not completely satisfied with your purchase, you may request a refund within 30 days of receiving your order. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition that you received it.

To initiate a refund, please contact our customer support team at lyuna.officialau@gmail.com. Provide your order number and a brief explanation of why you are requesting a refund. Our team will review your request and guide you through the return process.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider's policies.

Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

In the unlikely event that you receive a defective or damaged item, please contact our customer support team immediately. We will arrange for a replacement or refund, depending on the availability of the product.

For any further questions or concerns regarding our refund policy, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure your satisfaction with every purchase from LYUNA.