Warranty Policy
At LYUNA.Official, we understand the importance of providing our customers with high-quality products that they can rely on. That's why we offer a comprehensive warranty policy to ensure your peace of mind when shopping with us.
1. Warranty Coverage:
Our warranty covers any defects in materials or workmanship for a period of one year from the date of purchase. This means that if your Ultimate Leather Travel Wallet experiences any issues due to manufacturing defects within this timeframe, we will gladly replace it for you.
2. Exclusions:
Please note that our warranty does not cover damages caused by misuse, accidents, or normal wear and tear. It also does not cover any modifications or alterations made to the product by the customer or a third party.
3. Warranty Claim Process:
If you believe your Ultimate Leather Travel Wallet is eligible for a warranty claim, please follow these steps:
- Contact our customer support team at lyuna.officialau@gmail.com within the warranty period.
- Provide your order number, a detailed description of the issue, and any supporting evidence such as photos or videos.
- Our customer support team will assess your claim and guide you through the next steps.
- If your claim is approved, we will provide you with a replacement Travel Holder - Taupe free of charge.
4. Return Shipping:
If a return is necessary, we will provide you with a prepaid shipping label to ensure a hassle-free return process. Please make sure to securely package the item to prevent any damage during transit.
5. Limitations:
Our warranty is non-transferable and applies only to the original purchaser of the product. It is also limited to the replacement of the product and does not cover any additional costs such as shipping or handling fees.